ITIL® 4 Specialist: Create, Deliver, and Support (CDS)

Course Overview:

The ITIL 4 Specialist: Create, Deliver, and Support (CDS) module is a key part of the ITIL 4 Managing Professional certification track. This training provides professionals with the essential knowledge and skills to plan, build, and optimize IT-enabled services. Learn how to create a high-performing service value stream while enhancing customer satisfaction and business efficiency.

Target Audience:

• IT Service Managers & IT Support Managers
• IT Operations Managers & ITSM Professionals
• Service Desk Managers & Technical Support Staff
• Professionals aiming for the ITIL Managing Professional (MP) designation

Prerequisites:

• ITIL® 4 Foundation Certification

Course Objectives:

At the end of this course, you will be able to:

• Understand how to plan and build a service value stream to create,  deliver, and support services
• Know how relevant ITIL practices contribute to the creation, delivery  and support across the SVS and Valuestreams
• Know how to create, deliver and support services

Course Outline:

1. Plan & Build a Service Value for CDS

• Concepts & Challenges
• Value of IT across the SVS

2. Contribution of ITIL Practices in CDS

• Using Value Streams
• Using a value stream to provide user support

3. Creating, Delivering & Supporting Services

• Coordinating & Prioritizing activities

Training Schedule:

• Instructor-led, Interactive, Online Training
• 3-day Duration
• 26, 27 & 28 Sep 2025 | 9.30 am - 5.30 pm (IST)
• Venue: Online via Zoom

For more information:

https://innoventsys.com/itil-4-specialist-create-deliver-and-support-cds/ 

+94 76 727 3379 ? | ? +94 77 344 9438

WhatsApp - https://wa.me/94773449438

Send Inquiry

Your inquiry will be sent directly to the institute. A copy will also be emailed to you for your records.