Hotel Reception / Front Office

@ E-Tec Campus

+94 81 2 225255

4 Months

The Front Office Department is the control center of the hotel, providing 24-hours attention towards the handing and serving of all guests’ requirements and needs. Through it flows communications with every other department; from it come instructions and directions for the care and service of the guest; to it comes changes for final billing and settlement.

Simply, the Front Office Department global role is providing all guest direct needs like accommodation, telephone, cashier …etc., and also to communicate to the guests all other services of other hotel departments.

Course Content

  • Front Office Theory
  • Introduction to tourism
  • Personal and professional development
  • Introduction to service Quality
  • Field Trips / Role Play
  • Hospitality English
  • Revision and Examination

No. 493 , Peradeniya Rd , Kandy

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