ITIL - Information Technology Infrastructure Library

Who will benefit from the ITIL 4 Foundation Certification?

• IT Professionals
• ITSM Managers
• Individuals working in the areas of IT (Digital, Product, Development)
• Service Managers
• Database Administrators
• Software Professionals
• Service Process Owners
• Individuals starting their journey in Service Management
• Existing ITIL qualification holders

Course content

• Introduction
• Key concepts of service management
• The four dimensions of service management
• The ITIL service value system
• ITIL management practices

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